Send back
Returns
1. It is important that the Wonder Jeans are preferably in the original packaging or sturdy packaging that prevents the product from being damaged. Products that are damaged are not eligible for exchange or full refund.
2. Please state the reason for return on the enclosed packing slip.
3. By email to info@wonderjeans.nl request a return label.
3. Return the package to us via a PostNL point within 3 working days after creating the return shipment.
4. You do not have to pay extra for this.
5. The contribution for return costs is € 3.95 for the Netherlands and € 7.95 for Belgium, which will be deducted from the refund.
6. After receiving your return, we will transfer the purchase amount, minus the contribution to the return costs, to your account with which the wonder jeans were paid for within 7 days.
Exchanges are not possible, but you can reorder the desired item in a different size.
Return address: Wonderjeans - PO Box 69121 - 1060 CD Amsterdam
Complaints
Do you have a complaint? Always contact our customer service first, via info@wonderjeans.nl or via our telephone number 020-6178450 . The best solution will then be determined in consultation. In the event of a product defect, you can rely on the warranty.
If you subsequently have a formal complaint, you can submit it in writing within a reasonable time after the complaint arose by sending a letter to:
Wonder jeans
PO Box 69121
1060 CD Amsterdam
The Netherlands
Please state in your complaint:
- what and why you are dissatisfied;
- your name and address details;
- as much information as possible about the purchased item (order date, order number and item description);
- what your wishes are with regard to resolving the complaint.
You will receive a response within 10 working days. This can be a formal response or an announcement when you can expect a detailed response. If you are not satisfied with the response, you can make this known in the same way. You will then receive a response within 10 working days.